How do I order?

It's Easy as "1", "2",...!

1. If you are a new customer, you can begin by ordering a cakebox disc transporter. Order whatever size you need and you will recieve a coupon code good for the entire purchase amount of the cakebox, good on your next order. We recommend using a cakebox transporter to protect your valuable discs.
2. If you already have a cakebox transporter case or would like to ship your discs in other packaging, place between 1 and 100 discs in the transporter (depending in it's size), and send them to us for repair.

We will fix all repairable discs and send them back to you in the same way you send them to us. It is super easy! Existing customers just fill-up an existing disc transporter and send in more discs. If you have large number of discs, use multiple disc transporters, or purchase a larger capacity transporter to send your discs in.

Will my repaired discs look and play like new?
I have a lot of discs that need repair. What size transporters available?
How long before I get my repaired discs back?
Are my discs secure at your site?
Do you warranty your repairs?
Who pays for shipping?
How do I pay?
What happens if I send you a defective disc or a disc that is damaged beyond repair?
What if you lose a disc?
What are your Limitations of Liability?
How do scratches on a disc affect playback?
So, DVD's and CD's can be repaired?
What types of damage can you repair?
How do you actually "repair" a disc?
How many times can one disc be repaired?
Can you fix double-sided DVDs without removing the inner circle label?
Why can't Blu-ray or PS3 discs be repaired?

Will my repaired discs look and play like new?

ABSOLUTELY! If the disc is repairable, we will bring the read-side back to playing and looking like new again! The surface finish and optical clarity is guaranteed, however we cannot repair poorly recorded discs, or discs that have foil damage or other information layer damage since our process does not affect the actual information. Our Process restores the lasers ability to "view" the information that is pre-recorded.

I have a lot of discs that need repair. What size transporters available?

We have 10, 25, 50 and 100-disc transporters available for purchase here.

How long before I get my repaired discs back?

Super Fast! Most orders are shipped out 48 hours from receipt, a little longer if your order is especially large. Priority service is availible if you need your discs back even faster, please call for details. Contact Info...

Are my discs secure at your site?

Completely! Our repair facility is access-controlled, under video surveillance, and protected by alarm.

Do you warranty your repairs?

Of course! We provide a 100% satisfaction guarantee on our repair finishes. The playing side of the disc will look and play "just like new", or your money back!

Who pays for shipping?

You pay to ship the discs to us. We pay for the return shipping.

How do I pay?

We gladly accept PayPal, Visa, MasterCard, American Express, and Discover. We also accept personal and business checks, however discs will not be returned until payment has been verified or the check has cleared. For guarenteed fastest service pay by credit card, PayPal, or money order.

What happens if I send you a defective disc or a disc that is damaged beyond repair?

Some discs with cracks, foil damages, label damages, separating layers, etc. may be beyond repair. If such damage is noticed, We will return the disc "as-is" and will not charge a repair fee. If the damage was undetected and a repair was attempted, the normal repair fee(s) will be charged. Disc Repair Services is not responsible for damage to discs during shipping or the repair process.

What if you lose a disc?

We are not responsible for lost discs during transit from or to the customer. Disc Repair Services does insure each return disc shipment for $100.00 total value. The shipping carrier must be notified of any loss claims within 48 hours of receiving your discs, so check your shipments upon receipt and immediately notify us of any problems. Additional return shipping insurance may be requested by the customer at the time of ordering.

If a disc is lost while at our facility, Disc Repair Services' maximum liability is $10.00 per disc or the value of the disc, whichever is lower.

What are your Limitations of Liability?

Under no circumstances is Disc Repair Services liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your records or data; or (3) economic consequential damages (including lost profits or savings) or incidental damages even if we are informed of their possibility.

How do scratches on a disc affect playback?

An optical disc functions under the principal of a laser light being shined onto the reflective surface on the "read" (bottom) side of the disc and returned to a sensor to interpret the information. A scratch in the protective polycarbonate layer of the disc will alter the path of reflective properties of the laser beam. If the scratch is big enough, the beam is not returned to the player properly, and a skip or blackout occurs and the disc now has playback problems.

So, DVD's and CD's can be repaired?

Yes! We can repair any kind of optical discs, including CD's, DVD's, PlayStation® discs, etc.

What types of damage can you repair?

We can repair the most common forms of read side damage quickly and professionally. There are three basic types of damage that can affect the playback of an optical disc: Read-Side Scratches, Top-Side Scratches, and Foil Dents. Read-Side Scratches are the most common, and we can even repair deep gouges in the polycarbonate layer back to looking and playing "just like new." Scratches on the top and foil dents are not repairable because the damage is internal to the disc and beyond a resurfacing and refinishing process.

How do you actually "repair" a disc?

We use our industrial-grade robotic disc repair machines, which accurately removes a minute amount of the damaged polycarbonate layer with micro-abrasives. The disc is resurfaced to the level of damage received, and then polished back to a shiny new surface that looks and plays "just like new". A perfectly flat and optically clear finish is produced every time.

How many times can one disc be repaired?

Each disc can be repaired up to 50 times or more depending on how deep the scratches penetrate. The information layer of a CD is thinner than 1/2 the thickness of a piece of paper. It is stored below the painted side of the disc, leaving approximately 99% clear polycarbonate plastic to protect it from the elements and give the disc form. The laser beam has to see through this clear plastic coating to read the data. The disc repair process removes a very thin layer of this clear plastic each time, never coming close to the information.

Can you fix double-sided DVDs without removing the inner circle label?

Definitely! Many disc repair services will 'erase' this information during the repair process because they do not have the proper equipment to handle these discs. Double-sided DVD's require a different machine and polishing pad configuration. We have all the latest in technology to insure your labels remain intact and you can read which side of the disc is "Standard" and "Widescreen" after the repair!

Why can't Blu-ray or PS3 discs be repaired?

Disc repair typically involves polishing the reflective surface on the "read" (bottom) side of a disc, a process which involves removing a minute amount of the damaged polycarbonate layer with micro-abrasives and then polishing the surface. This process works perfectly on standard discs, but the problem is that Blu-ray and PS3 discs is that they only have 8 microns of protective polycarbonate. This makes it impossible to repair the disc without also damaging the data layers. No matter what other companies may claim, Blu-ray discs and PS3 game discs (which are Bru-ray discs) cannot be repaired, even with the best equipment. We know because Disc Repair Services only uses the very best.